Returns & Exchanges

At Animal Station Ltd, we want you and your pets to be completely satisfied with your purchase, which is why we offer a 30-day return window for most unused and unopened products. If your order isn't quite right, our simple exchange process ensures your furry friends get exactly what they need without any hassle.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or visit our online portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or the RMA form inside the box.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or arrange for a collection at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.